Terms of Service

Effective Date: May 8, 2026

Welcome to D&K Custom Prints LLC. By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions. Please review them carefully before placing an order.

1. Business Identity

D&K Custom Prints LLC is a registered Limited Liability Company in the State of Missouri.

2. Products & Made-to-Order Nature

We specialize in high-definition 3D-printed miniatures, figurines, and articulated toys. All items are made-to-order.

• Quality Standards: Items are hand-inspected; however, the 3D printing process may result in minor support marks or surface variations. These are inherent to the manufacturing process and not considered defects.
• Safety Warning: Resin miniatures are intended for adult hobbyists and collectors. They are fragile and contain small parts that pose a choking hazard; they are not suitable for children.
• Digital Accuracy: We strive for color accuracy, but actual colors may vary slightly due to monitor settings and resin batches.

3. Shipping & Delivery

Orders are typically processed and handed to the carrier within 3–7 business days (excluding custom painted items).

• Carrier Responsibility: While we utilize third-party carriers (USPS, UPS, FedEx), D&K Custom Prints LLC will assist in resolving transit issues for packages lost or damaged prior to confirmed delivery.
• Reporting Issues: Please contact contact@dandkcustomprints.com within 7 days of the delivery date to report any shipping-related issues.

4. Custom Order Approval

For custom-painted miniatures, we provide progress photos for your approval. To maintain our shipping schedule, we require a response within 24 hours of the photo being sent. If no response is received, we will proceed with shipping the item as-is to avoid delivery delays.

5. Returns, Refunds, & Cancellations

• Cancellations: You may cancel any standard order within 24 hours of placement for a full refund.
• Returns: We accept returns on non-custom, unpainted items within 14 days of delivery. Items must be in original, unaltered condition.
• Non-Returnable Items: Custom-painted items, personalized prints, and digital goods are final sale unless they arrive damaged or defective.
• Refund Processing: Approved refunds are issued to the original payment method within 5–10 business days.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Missouri, USA.

7. Contact Information

Questions about the Terms of Service should be sent to us at contact@dandkcustomprints.com.